In the June issue
 
What's New at Holland
News & Other Services
By Way of the Highway
Industry News
Tips to Make Your Life Easier

Get started shipping with Holland today

--Contact us via email to have an account executive help today 

--Our Holland website
(hollandregional.com)

--Via phone 
(1-866-465-5263)

--Find the Holland service center nearest your location.

Experience regional expertise with Holland

View our regional service map.

Experience regional expertise with Holland
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Summer walking tip #1: Walk with awareness

Many of us have heard of defensive driving, but few of us have likely considered the notion of defensive walking.

Do not assume that every driver will respect the pedestrian's right of way, or even see you for that matter.

Pause at crosswalks until you are certain all traffic will stop before crossing.

Don't give drivers undue credit when walking.

Always play it cautious, and ensure the best when enjoying the world around you on foot.

Summer walking tip #1: Walk with awareness




A memorable day for a year of great shipping

On June 5, Chemtreat representatives Susan Coggsdale (LTL Supervisor) and Marc Gaskin (Assistant Plant Manager) visited the Holland Rock Island, IL terminal to present its 2011 Carrier of the Year Award.

The event was a memorable one--Chemtreat provided the Rock Island team with food, and awarded a commemorative plaque.

Thanks to Chemtreat for its recognition, a wonderful day, and its long-standing partnership.



A memorable day for a year of great shipping



Summer driving tip #1: Be mindful of medications

Spring and summer both can spell for nasty allergies for some of us, and a bout of heavy symptoms can send many of us scrambling for the medicine cabinets.

But remember, many over-the-counter congestion and allergy medicines can cause drowsiness and slow reaction times.

Read warnings and side-effects labels thoroughly and familiarize yourself with the effects of a medication before deciding to operate a vehicle under its effects.

Better to have the sniffles than compromise your safety.

Use caution with both over-the-counter and prescription medications when driving.


Summer driving tip #1: Be mindful of medications




Being the best at the border

Holland doesn't just follow the rules--it sets the bar in cross-border compliance.

Holland participates in a number of voluntary programs that work to smooth the border-crossing process and increase security.

C-TPAT, FAST, CSA, and PIP certification means that Holland shipments spend less time at the border, and are subject to fewer inspections.

What that means for you is better on-time, claim-free service to and from Canada.

99% on-time delivery. 99.8% of shipments clearing customs without issues.

An average crossing time of 3 minutes per shipment . . . that's how Holland does cross-border business.



Being the best at the border



Fast reliable service to Canada

Holland has more next-day service into Canada than any other competing LTL service provider.

Want to learn more? Have a Holland representative contact you.



Fast reliable service to Canada



Holland Rewards program update

Now earn Double-Point Credits on shipments using our inbound service.

Available for individual shipping locations, Holland Rewards recognizes increases in shipping levels with awards.

Call your account executive to learn more and to see if you qualify.

    

Holland Rewards





 

Get the latest looks!

Check out our Holland merchandise, now available at the Holland Company Store.

Shirts, caps, gloves . . . our online store offers handy reminders to make Holland your first choice for fast, efficient, claim-free service.

   


Holland Company Store







Holland Headlines archive

Remember! You can read back issues of Holland Headlines by visiting our archive.


Holland Headlines archives



Question/Comment

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What's New at Holland

Scott Ware takes the helm at Holland

Scott Ware takes the helm at Holland 
On May 23, YRC Worldwide named Scott Ware the new president of Holland.

Scott, 51, has had an accomplished, 27-year career in the transportation industry and looks forward to employing that experience in his new role.

With clearly demonstrated knowledge of the industry, and a strong commitment to Holland, Scott is poised to carry the company even further along its already well-marked road of success.

We were recently able to sit down with Scott for a quick Q & A session to get to know the man, and his plans for Holland.

Holland Headlines: First of all, congratulations on your presidency.

Scott: Thanks. It really is an honor. It's an amazing opportunity to lead one of the finest companies in the industry, alongside the best group of professional employees out there. I'm very excited to be in this role.

Holland Headlines: So how did you get your initial start in the transportation industry?

Scott: I started as a part-time dockworker for Overnite while in college at UNC: Charlotte. From there I entered the Roadway management training program through their subsidiary Spartan Express, and went on to work in operations, sales management, and most recently served as Holland's Vice President of Operations and Linehaul.

Holland Headlines: Where do you see things going now, as the new leader of Holland?

Scott: Well, I'm fortunate enough to accept this role at a time when success is running high here at Holland. But that's not to say that we can't make things even better. For starters, we're faced with a challenge of growing demand, and I plan on meeting that demand with the same industry-leading levels of performance and service that Holland has been known for over the years. With my experience in operations, I'm confident that we can keep Holland on pace with the growth while optimizing efficiencies.

For me personally, there are many more hats to be worn now which I'm excited about. We have to remain aggressive with our efforts to grow our business and focus on making sound business decisions that put us at the forefront of the industry leaders. I now get to shift some of my time to the sales efforts and maintain constant involvement with where our business decisions are taking us as a company. The competition is and will remain aggressive, so we have to do everything we can to put ourselves at a competitive advantage and build on our market share.
  
At the end of the day, if we're growing our business and putting the right freight on the trucks, it will create more jobs, profitability for our company and long lasting security to our employees. That's what is important.      

Holland Headlines: Sounds like no simple task. Where will your focus lie in that project?

Scott: Ultimately, Holland has a winning formula when it comes to performance and service that stems with its people and quality. I think maintaining quality is key to our future success. Regional next-day expertise, high on-time percentages, low claims ratios, and expansive coverage are what define Holland. Holland is successful because of our attitude toward our customers. That's something I've always been proud of, and something you can't emphasize enough. We are doing great, and I believe we can do even better. Focusing on our customers' needs and increasing efficiencies will allow us to do that.

Holland Headlines: It sounds like there's a lot to look forward to! Congratulations again on the new role and thanks for talking with us.

Scott Ware: It was my pleasure. My door is always open.

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News & Other Services

The "what, where and when" of what you need . . . guaranteed

 The "what, where and when" of what you need . . . guaranteed
When faced with a high priority shipment, Holland customers turn to our guaranteed services for peace of mind and the assurance that their important goods will be delivered when they need them most.

That's exactly what IDI Composites International did when they had a large new customer waiting in Canada to see a set of mold trials. IDI Composites is the premier global formulator and manufacturer of thermoset molding compounds for custom molders and OEMs. They have been servicing their customers around the world from their 200,000 square foot facility in Noblesville, IN for over 35 years.

A strong business like IDI requires a strong carrier. So with the good graces of a large new customer on the line, IDI Composites customer service representative Wendy Pyle went with Holland to make sure her valuable products made it precisely when needed.

"I've been working with Holland for my whole 13 years at IDI. I have never had any problems. What truly stands out is the service. Everyone is very helpful--from our regular driver Tommy Jones--to sales--to dispatch," Wendy explained.

The cargo was shipped on May 21 with a guaranteed delivery time of 3:30 pm on May 23. When the shipment arrived exactly per Wendy's specs, she was compelled to write the Holland team to give thanks for ensuring the big day went off without a hitch.

We were glad to receive the encouraging words, but in the end, anything less than on-time delivery wouldn't be a guarantee.

To see first-hand just how we make good on our guarantees, Wendy Pyle was recently given a tour of the Indianapolis terminal by Holland Account Executive Randy Gorden.

"I'd never been to a terminal before," said Wendy. "It was an interesting and impressive tour. There was so much happening, and so many people and trucks moving around, but everyone was in sync; everybody knew exactly what they were doing. It was like an orchestra."

And that is music to our ears. With a 98% on-time percentage on standard deliveries, some might wonder the value of guaranteed service. But with added assurance--and customizability in the form of single-day, multi-day, and hour-specific windows--Holland guaranteed services provide another level of "on-time" performance for your most time-sensitive, mission-critical cargo.

To learn more about our guaranteed services contact your account representative today, or visit us online at hollandregional.com.

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Four Holland drivers qualify for nationals

 National Truck Driving Championships, Minneapolis, Aug. 7-11
Four Holland drivers placed first in their respective divisions at recent state driving contests to qualify for the National Truck Driving Championships in Minneapolis, Aug. 7-11.

Herschel Evans, city driver at Atlanta, was named the best driver of 5-axle vehicles in the state of Georgia.

In Michigan, the winner of the 5-axle class was Mike Tobolic, city driver at Grand Rapids.

Jim Steele, linehaul driver at Minneapolis, won the flatbed class at the Minnesota driving championships.

Our fourth qualifier to date is David White, linehaul driver at Akron, who placed first in the tanker class at Ohio's state driving competition.

Congratulations to the Holland drivers from nine states who competed in their state driving competition over the past several weeks.

David White, linehaul driver at Akron
Top finishers include Shane Olds, city driver at Joplin, who placed second in the 5-axle class in MO. In NC, James Lawless, city driver at Charlotte, placed second in straight truck. In NY, Eric Schoener, linehaul driver at Buffalo, placed third in 5-axle. Russ Simpson, linehaul driver at Columbus, placed second in the 5-axle class in OH.

Holland drivers are encouraged to use driving competitions as a way to sharpen their safe-driving skills.

So far in June, they have put their skills, experience and professionalism to the test against top drivers from the states of IL, OH and KS.

We wish the best to our safety champions. They make us all safer!

INDIANA: June 22-23
Marty Blandford, city driver, Louisville, 4-axle
Steve Dowden, city driver, Fort Wayne, 5-axle
Dave Durham, city driver, Indianapolis, 5-axle
Tim Hines, city driver, Louisville, tank
Donny Wethington, linehaul, Louisville, 5-axle

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Delivering an exceptional customer experience

 Thom Scott
Thom Scott, desktop technician in Information Development, is often regarded as a modern-day knight in shining armor by Holland employees. He helps keep our technical equipment running smoothly which enables us to provide the best possible service to you, our customer.

The 2012 "I am Holland" award-winner provides desktop support to all Holland staff members–throughout over 50 sites–and serves as a team leader who coordinates the activity of two other technicians in the Holland Data Center.

"Thom is a dynamo. He gets things done!" adds Rick George, senior manager, Information Technology.

"We try to turn around equipment requests the same day," notes Thom. "My goal is to make sure our end users are able to work with their equipment as efficiently as possible," he adds. "I enjoy the challenge. I enjoy looking at things from the technical perspective to see if there's a better way to do things."

Thom is just one example of Holland's people, working hard to provide the service and support that helps us best meet your needs.

Experience Holland service for yourself; schedule your next shipment by calling 1-866-465-5263 or go online to hollandregional.com.   

"I Am Holland"

Thom is a proud member of the 2012 "I Am Holland" award-winning team.

The "I Am Holland" award recognizes employees I am Hollandwho exemplify our core values:
--Integrity in all our relationships, inside and outside the company
--Respect for each individual
--Excellence in all areas of customer service
--Hard work and continuous improvement

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Highlighting how trucking affects our lives,
And the people who make it happen


According to the Bureau of Transportation Statistics, on a typical day in the United States about 32 million tons of goods valued at 25.2 billion dollars move via trucks on our nation's highways.

Here at Holland, we understand that at the core of those statistics are real, hardworking people--people who climb into a truck cab every day to keep America's gears turning. That's why we have created our new series "By way of the highway"--to honor the people who transport the goods we need to survive. 

Mike Tobolic started his education on trucking while working in a warehouse in his high school years. Mike learned the ropes from the veteran drivers working there at the time, and attributes some of his passion and aptitude to a family history that includes professional drivers in Chicago.
 Mike Tobolic
Mike has been in the transportation industry for a total of 38 years, and has spent 34 and a half of those years driving for Holland.

Mike currently logs five days a week as a city driver out of the Grand Rapids, MI terminal, averaging 10-12 hours a day on the road, and dedicating his limited free time to his five children and girlfriend.

That's a long weekly haul on the short run, but Mike hasn't grown weary from the heavy schedule. Nor has he grown contented with his veteran status. On the contrary, Mike pushes himself day in and day out, year-round to maintain the utmost levels of safety and performance.

With 31 years of accident-free driving, and a slew of honors and awards to his name, it is clear that Mike's dedication has paid off.

In 2004, Mike was named Grand Champion in the Michigan Truck Driving Championships, won first place in the 5-axle category, and was named Michigan Driver of the Year.

In 2006, Mike was awarded the President's Award from Holland, and was a nominee finalist for the highly prestigious America's Road Team.

Yet with all that decoration in just a few short years, Mike didn't stop working towards improvement.

On June 9, 2012, Mike again took first place in the Michigan Truck Driving Championships in the 5-axle category poising himself for a return to the NTDC.

"There's certainly plenty of training involved," explained Mike. "But being a safe driver also requires a good attitude. You have to put everything aside when you get on the road--focus, and keep your cool."

Mike is a member of the safety committee at the Grand Rapids terminal, as well as a driver trainer.

His commitment to safety has found a comfortable home in Holland over the years, he explains--"Holland is a safety-minded company that takes care of its customers with on-time, dependable service. I've always enjoyed working here."

Yet drivers like Mike Tobolic are precisely what make that high level of service possible. With safe, dedicated, and customer service committed drivers like Mike on our team, there's no way to lose.

Congratulations to Mike on his recent big win, and good luck at nationals!

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Industry News

Trucking Index shows positive economic momentum continues

 Trucking Index shows positive economic momentum continues
The American Trucking Association's For-Hire truck index has risen 2.8 percent in April from a year earlier, and has increased 0.2 percent the prior month, marking 29 months of growth.

According to a Bloomberg report, "the economy has never contracted without tonnage turning negative first, so the truck figures are a leading indicator, providing the 'first signal' of a slump."

TransCore freight index rises

 TransCore freight index rises
Although primarily on the truckload side of the industry, the TransCore DAT North American Freight Index saw a gain of 1.7 percent exceeding the record set in April and establishing a new high for freight volume in a single month.

On a year-over-year basis, volume increased 25 percent. Truckload freight rates on the spot market increased seasonally in May for the three major trailer types. Compared to April, rates rose 2.2 percent for vans, 1.8 percent for flatbeds and 7.2 percent for refrigerated ("reefer") vans, which are typically in high demand during the spring and summer produce seasons. Spot market freight rates also increased on a year-over-year basis with dry van rates up 3.0 percent, flatbed rates gaining 0.6 percent and reefer rates rising 1.9 percent.

Mexico slowly replacing China as low cost production market

Mexico slowly replacing China as low cost production market 
Low inflation and a low wage environment has helped to push Mexico to the top of the "favored" sourcing market list ahead of China for United States sourcing.

Over the past year, high fuel rates and disasters in portions of Asia have also pushed U.S. corporations to look to Mexico as a great source to reduce sourcing risk. A study conducted last year after the Japan earthquake and tsunami disaster suggested that more CEOs were considering shifting some sourcing to Mexico as a result.

Tips to Make Your Life Easier

Easy just got even easier

 Easy just got even easier

The Holland online bill of lading (BOL) system's primary aim is to make your life easier.

By streamlining the BOL process, we seek to limit errors, confusion, and time spent in placing your important shipment.

And now, with our new and improved product database tool, Holland's online BOL system has become even more convenient and customizable.

improved product database tool 

This updated tool allows users to create and save a list of products in a personalized database to be selected from in the future.

Enter the product and its details only once, and for every subsequent BOL, simply select that product from your customized drop-down menu and get your shipment moving.

Just like the address book system, the updated product entry tool allows you to save frequent entries, and complete your online BOL with far fewer clicks and keystrokes. And in a world where seconds count, it's important to spend your time wisely.

At Holland, we never stop working to improve your shipping experience.

Getting better is what we do best, and making your BOL process simpler is only one of many ways we continue to do that.

Click the "Create/Update Commodity Database" button on your BOL Management page, and start taking advantage of the Holland new time-saving tool today.

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