News & Other Services
Hiring our heroes to drive for Holland
When it comes to providing the best regional service available, an employee's service in the armed forces is a valuable asset in terms of skills, values and ethics.
With their proven leadership, teamwork, discipline and critical-thinking skills, military veterans and National Guard and Reserve members are the perfect candidates to drive for Holland.
There are one million unemployed veterans in America. Through participation in the Employer Partnership program and Hiring Our Heroes initiative, Holland is working to place ideal candidates in positions that are essential to the timely and safe delivery of shipments.
The Employer Partnership is a collaborative effort by the Army Reserve and Army National Guard to link service members to career opportunities in the civilian job market with national, regional and local employer partners. Over 50,000 soldiers, their families and veterans participate. Holland joined the program as an employer partner on March 3.
On March 28, Holland participated in a job fair in Chicago hosted by Hiring Our Heroes, an initiative from the U.S. Chamber of Commerce that aims to get veterans back into the workforce. The NBC Today Show taped a segment on the March 28 job fairs, broadcasting from New York and doing reports from Chicago and Fort Hood, TX. Nearly 5,000 attended the job fairs and 16,000 registered for an online career fair.
Corporate sales teams create value for extended supply chains
The industry's three leading regional carriers--Holland, Reddaway and New Penn--have launched new corporate sales teams dedicated to customers operating extended supply chains.
The most important responsibility of a regional corporate account executive (CAE) is to know his or her corporate customers inside and out. They work to thoroughly understand customer supply chain, business, concerns and goals--then apply the services and expertise of Holland, Reddaway and New Penn to find more value within the supply chain. As part of this new alignment, each corporate customer will have a YRC Freight CAE as well.
Both CAEs work to identify and meet corporate customer needs. This new approach provides subject matter expertise, better communication and a more focused approach to solutions.
"In today's economic environment, our customers require vendors that truly understand their supply chain and have a vested interest in helping them achieve success. My goal is to be the subject matter expert who provides solutions quickly and accurately," said Holland CAE Mark Williams.
Holland, Reddaway and New Penn each have broad service offerings with a focus on next-day deliveries within their regions keeping corporate customers closer to their regional customers and suppliers. The CAEs are a liaison between customers and resources with the expertise to develop regional solutions including:
Fifteen regional CAEs are ready to bring the collective value of Holland, Reddaway and New Penn to bear on the challenges affecting corporate customers. They are: Benjamin Law, Brian Corbett, Deborah Viteri, Gene Vanderboom, Jerry Neiheisel, Keith Berlan, Lem Goodpasture, and Mark Williams from Holland; Bill Breeding, Joanne Carr, Richard Salazar and Steve Botsch from Reddaway; and John Barry, Nick Florin and Pete Shoudy from New Penn.
To learn more about the value we can bring to your extended supply chain, visit us online today.
Jumping fences for a timely delivery
For Barrette Outdoor Living, a better product is never enough. The North American leader in wood and vinyl fencing manufacturing knows its products have to arrive in the time and manner its customers require.
Barrette produces and markets exterior home products such as fencing, railing, garden accents and sheds under a variety of leading brand names through specialty retailers, home centers and lumberyards.
When a large home improvement retailer opened a new store in Minnesota, Barrette turned to Holland and our next-day expertise to ensure its product was delivered on time. But the retailer did not make appointments with carriers. The company's project coordinator felt the chance for on-time delivery to be about 10 percent.
For Diane Miller, the retailer's no-appointments policy was just another fence to clear on the way to a timely delivery. Undaunted, the office administrator at the Minneapolis, MN terminal reached out to the retailer for a solution.
She discovered the retailer had staff on hand. Diane seized the opportunity. She contacted Ken Fox, Holland terminal manager, and made the delivery happen ahead of schedule without compromising any other shipments.
"We're in the business of providing service. If a customer has a special need that we are capable of providing, we should do it," Diane said.
The company's project coordinator was pleased, to say the least. "What a wonderful surprise. What was even nicer was Diane called to let me know she was able to have it delivered. I didn't have to call her. She took the initiative to call the customer. In my 30 years of working, this has never happened."
Diane's dedication to service isn't restricted to Holland. Diane is in her second term as the mayor of Harris, MN and is preparing for re-election in November.
People like Diane and their passionate efforts to provide our customers with the best possible service make Holland the regional leader in next-day service.
To bring this level of service to your shipping, call 1-866-465-5263 or visit us online.
Making good drivers better
Driving competitions make good drivers better. Competitions include driving skills and maneuvering tests, a pre-trip inspection and a written examination covering vehicle operation and federal safety regulations.
These competitions are more than a test of how well a driver can operate a vehicle--they are a significant safety program that challenges the best and safest drivers first at the local level, then the state level, and finally at the national level.
The 2012 local events have wrapped up and state contests are beginning. The top finishers at the state levels will advance to the national competition. This year's National Truck Driving Competition is August 7-11 in Minneapolis, MN.
South Carolina and Tennessee are holding their state contests in April and Holland drivers will be participating!
Watch upcoming issues of Holland Headlines for updates on our champions using the driving competitions to sharpen their driving skills.
We wish the best to our safety champions. They make us all safer!
Gary Barfield, city driver, Columbia, 4-axle class
Brian (Mitch) Jordan, city driver, Spartanburg, straight truck
Mark McDaniel, city driver, Spartanburg, 5-axle
Joseph Gandy, city driver, Knoxville, 4-axle
David Weatherford, city driver, Knoxville, 5-axle
Delivering an exceptional customer experience
"I am Holland" award-winner Bruce Sattler, city driver, Cleveland/Brooklyn, OH, serves the Medina, Strongsville and Columbia Station communities. We send congratulations out to Bruce who is celebrating his 29th anniversary with Holland this month!
"Bruce is just rock solid--a gentle giant and a wonderful leader," says Mike Dzura, terminal manager for Holland's Brooklyn, OH facility. "He's a safe worker who goes over and above to please his customers. Bruce has a deep-seated conviction to our corporate core values. He constantly strives to exceed expectations.
"We've had a number of customers write letters and call us, thanking us for what Bruce does on a daily basis to deliver and pick up freight."
Holland Account Executive Jill Breen nominated Bruce for the award. She notes, "Bruce shows our customers respect by learning their lunch times and break schedules--then plans his routes to avoid those times. That may not seem like a big deal, but based on the appreciation shown by customers, it goes a long way.
"He genuinely cares for all of his customers, big or small, and always knows he is representing Holland with everything he does," she adds. "If there is a concern, he helps the customer solve it and goes out of his way to follow-up. His integrity is inspiring and his pride for Holland is contagious."
"I'm very, very proud of the company I work for and always will be," remarks Bruce. "It's a top-rate company, an honest company with a lot of good integrity and, boy, it just fits into my lifestyle."
As each workweek draws to a close, usually on a Friday evening, Bruce will take time to reflect. He makes continuous improvement an integral part of his life.
When asked how he makes a difference every day, Bruce is quick to respond, "I try to spread positive thinking. Whatever I do, I try to do my best in anything in my life. No matter what it is," he says. "My job is one of the things that I try to do my best. That is my goal every day.
"To be successful in life or successful in your company, it's really all about doing the right thing. Do what you know is right. Do what is expected of you. And, follow through."
Bruce is just one example of the people and service that keeps customers coming back to Holland.
Experience Holland service for yourself. Schedule your next shipment by calling 1-866-465-5263 or go online to hollandregional.com.
|"I Am Holland"
Bruce is a proud member of the 2012 "I Am Holland" award-winning team.
The "I Am Holland" award recognizes employees who exemplify our core values:
--Integrity in all our relationships, inside and outside the company
--Respect for each individual
--Excellence in all areas of customer service
--Hard work and continuous improvement
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