Winter driving tip
Keep a clear car
Before taking to the roads, ensure that your vehicle is completely cleared of all snow and ice--not just your windshield.
Snow on tail lights can compromise other motorists' ability to see you braking, while snow on the hood will swirl up while driving and impede visibility.
Also, snow packed on rear windows will create dangerous blind-spots that might cause accidents.
Find more winter safe driving tips online.
Winter walking tip
Though you may be on foot, wintry road conditions can still affect you.
With more time required to stop, and a greater risk of losing control of a vehicle, cars pose a greater threat to pedestrians in winter weather.
Dress appropriately for the cold, but opt for bright, and/or reflective colors to ensure that motorists can see you, and be extra cautious when crossing streets.
Find more winter safe walking tips online.
Spring forward and be safer!
Daylight Saving Time
begins March 11.
It will be here before you know it--mark your calendar so you are springing forward on the 11th.
The time change is also a good time to check the batteries in your home's smoke and carbon monoxide alarms.
Keep your home safe.
Happy St. Patrick's Day!
Enjoy the luck of the Irish on March 17.
Depend on next-day expertise from Holland every day.
Contact your local service center or call 1-866-465-5263 or go online.
On the road to the 2012 Nationals Holland drivers will be participating in state truck driving championships from April through June in SC, TN, GA, NC, MI, MN, NY, MO, KS, OH, IN, and IL in hopes of winning a state championship.
This qualifies a select few to head on to Minneapolis for the National Truck Driving Championships (NTDC) on Aug. 7-11.
We will keep you up-to-date on the progress of our safety champions.
Watch for more news in the next issue of Holland Headlines.
Don't take chances with your freezable shipments
Complete a customer interest form for more information on our 99.9 percent claim-free Freeze Protection Service, available Monday through Friday on shipment pickups.
Fast reliable service to Canada
Holland has more next-day service into Canada than any other competing LTL service provider.
Want to learn more? Have a Holland representative contact you.
Now earn Double-Point Credits on shipments using our Freeze Protection Service. Find out more about the Holland Freeze Protection Service at hollandregional.com.
Available for individual shipping locations, Holland Rewards recognizes increases in shipping levels with awards.
Call your account executive to learn more and to see if you qualify.
Get the latest looks!
Check out our Holland merchandise, now available at the Holland Company Store.
Shirts, caps, gloves . . . our online store offers handy reminders to make Holland your first choice for fast, efficient, claim-free service.
Holland Headlines archive
Remember! You can read back issues of Holland Headlines by visiting our archive.
Have a question or comment?
Let us know.
What's New at Holland
The service you deserve for your next-day shipments
Numbers tell part of the story at Bremen Castings, Inc., a leader in the machining and foundry industry based in Bremen, IN.
Service is 99.6 percent on-time and deliveries are 100 percent claim-free with Holland in the past year, versus 94.2 percent and 98.7 percent, respectively, from the company's previous LTL provider.
"I have over 2,600 suppliers, and I would easily rank Holland in my Top 10," said Casey Becker, purchasing manager.
Casey tells the rest of the story of near-perfect performance that powered Holland into the ranks of his company's top suppliers. It starts with the Holland team at South Bend and their commitment to high-quality, next-day deliveries.
Team Holland at South Bend (as shown in the photo above) includes: (L/R) Kurt Kopczynski (Terminal Mgr.), Jennifer Shelton (Cust. Serv.), Mike Robinson (Dispatch), Kerry Huff (Acct. Ex.), Randy Glenn (Driver), Dave Kochanowski (Dispatch).
"Holland is a world-class operation. Kurt (Kurt Kopczynski, terminal manager) and Kerry (Kerry Huff, account executive) are wonderful to do business with. The service has been head and shoulders above the rest. Our shipping manager feels the same. He said daily interactions are significantly better than the rest of the LTLs he deals with."
What makes interactions with Holland better? Live, skilled, knowledgable people who answer the phone for starters, says Kerry. She also credits an experienced, friendly and patient staff.
"Jennifer Shelton in customer service is very good at timely follow-up.The driver, Randy Glenn, is quick to respond to special requests by alerting Dave Kochanowski and Mike Robinson in dispatch. Randy informs me of any issues," explained Kerry.
Everything the South Bend terminal does matters to Bremen Castings: "The biggest and smallest things are noticed and appreciated," said Casey.
Adds Kerry: "The biggest thing we do is the timely delivery of their inbound and outbound freight. They give us their shipments, and we deliver the next day without damage; we pick up from their vendors and deliver to them next day, claim-free. They don't have to think about their Holland shipments once they've left the dock."
Bottom line, Casey knows if Holland commits to something, it will be done. "Communication and flexibility is the Holland way. We truly care about our customers," said Kerry.
Now that's service you deserve, and it's only available from the leader in next-day deliveries. Call us at 1-866-465-5263 or visit us online today.
New mobile app for Holland customers
Enjoy improved efficiency and productivity
Holland's new mobile app provides customers instant and convenient on-the-go access to real-time shipment tracking and monitoring as well as the latest Holland news.
The new mobile tool is free and comes in the two most popular platforms--iOS and Android--in addition to a mobile web version that virtually everyone can access.
"We are just giving our customers another means to access our services, to make their lives more efficient," said Holland President Mike Naatz. "Users immediately enjoy the increased efficiency and productivity, and the freedom it provides."
The mobile app's time-saving convenience is the first benefit Holland customers will see. They will be able to check their shipment tracking on the go, wherever they are. All they need is the PRO, BOL or PO number for a given shipment.
Holland initially incorporated shipment tracking and news into its mobile app since those are the most frequented areas of its website. New features, such as the option to find service center locations, will be added in the coming months.
To download the new Holland mobile app, please visit hollandregional.com/gomobile.
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News & Other Services
For a shipping company, nothing is more critical to performance than quality drivers. In order to retain leading on-time performance and a 99.8% damage-free ratio, Holland relies upon its expert drivers to stay safe on the road.
While sometimes accidents are unavoidable, more often than not an exceptional driver will know how to safely navigate even the worst of predicaments. And thankfully, we at Holland have no scarcity of exceptional drivers.
As of today, Holland has 434 active drivers who have driven more than 1 million consecutive miles without a preventable accident, 127 who have driven more than 2 million consecutive miles, and two who have recently reached a milestone that for most would be unfathomable--3 million consecutive miles driven without a preventable accident.
To give some much needed perspective, 3 million miles is equivalent to 6 round-trips to the moon, or over 116 circumnavigations of Earth.
While many of us will never drive that far in a lifetime, two Holland drivers have recently not only done so, but they've done it accident-free.
One of those superstars of safety is Warren Clark, a linehaul driver operating out of our Chattanooga, TN terminal. A 33-year Holland veteran, Warren runs his "Louisville slip" route five times a week, and racks up about 560 miles each round-trip. Though certainly an arduous schedule, Warren says he's been able to manage it without incident due to one fundamental skill--"Patience."
In addition to his ability to keep calm behind the wheel, Warren says he owes much of his success to the mentoring he received from veterans when he first entered the industry.
"When I first got in to the business, the 'old-timers' as we used to call them, took me under their wing and taught me how to do things the right way. It contributed a lot to my career, and I remember those people to this day."
On Thursday, February 23, Warren's astounding achievement was celebrated with an award ceremony at his home terminal--complete with food, drinks, and fanfare. The festivities began with Warren being treated to a police escort from the highway straight to the terminal by the Catoosa County Sheriff. When he arrived and stepped down from his rig, Warren was greeted by family, co-workers, and friends (including the local press) all showing their support for this super safety all star.
During the celebration, Warren was presented with a number of awards by Holland President Mike Naatz including a commemorative plaque, a three-million-miler jacket and ring. His tractor now proudly displays the three-million miler emblem.
On behalf of Holland, Mike Naatz expressed his appreciation to Warren and his accomplishments: "Holland drivers work hard to uphold the standards of safety that we put in place, and Warren Clark's amazing achievement exemplifies all that hard work. Drivers like Warren are what allow us to be a leader in the industry, and we are incredibly grateful for his many years of dedication to safety and service." Read more.
Though Warren is certainly "one-in-a-million," he's also "one of the many" outstanding drivers that make up team Holland. Holland prides itself in keeping the best of the best behind its wheels, and with this comes the confidence that we will continue to stand as the service leaders in our region.
Congratulations once again to Warren Clark for his truly astronomical achievement!
* Photos were taken by Jim Good, a colleague of Warren's and a fellow Chattanooga, TN driver. Jim is one of the 127 Holland safety superstars mentioned above who has driven over two million consecutive miles without a preventable accident.
Safeguard your shipments
Though winter's on its way out, your cold-sensitive cargo may still be at risk of damage due to below freezing temperatures. Ensure that your goods arrive untouched by late winter chills with Holland's reliable Freeze Protection Service.
Simply mark your bill of lading with "Protect From Freezing," and we will use our 40 years of expertise to keep your cargo above 32 degrees for the duration of its transit.
With more next-day lanes than any carrier in the region, shipping with Holland means less time for your cargo to be exposed to the cold. And in addition to our industry-leading speed, Holland employs technically engineered, environmentally friendly CargoQuilts® to wrap your goods in the guarantee of a damage-free delivery.
Freeze-protected pick-ups are made five days a week, from Monday to Friday, and terminal warm rooms are available for all weekend stays. That means no matter when your cold-sensitive cargo needs carrying, we've got you covered.
Also, sign up for our automated email service alert system to be notified proactively of any potential service delays due to inclement weather in your region.
Don't let a cold-snap catch you off-guard!
Keep your precious cargo safe with Freeze Protection from Holland.
Delivering an exceptional customer experience
Corporate Accounts Specialist Beverly Root supports the corporate sales division at the Holland headquarters (Holland, MI). The 2012 "I Am Holland" award winner is one of six who provides customer service for Holland major clients and serves as a liaison between Holland customers and company operations.
Bev's family tree has roots that run deep in Holland; with lineage stretching back two generations before her. "My great uncle was John Cooper, who founded Holland," explains Bev. "And my dad worked for him before WW II and, again, when he came back from the war until he retired. He was a terminal manager in Grand Rapids."
Of her partnering role, Bev says, "I'm the point of contact for several customers. They come directly to me if they have any issues or need pickups or corrective actions."
"Bev is always willing to help. Always has a smile in her voice. Always goes beyond the norm," says Holland Customer Service Representative Barbara Burke (Wheeling, IL), who nominated Bev for the award.
According to Barbara, whenever Bev calls her, she is prepared with any pertinent information from the customer so the problem is resolved the first time around. Bev can be counted on to follow through so the customer never has to worry whether or not the issue has been handled.
"If Bev doesn't know the answer when you call her for assistance, she finds out who does and gets you help pronto," adds Barbara.
"Bev is phenomenal," agrees Deanna Skelton, logistics coordinator for Jarrett Logistics Systems Inc. "In some capacity I will email her on little issues, big issues, you name it, and she's got to deal with me every day. She's always quick in getting back to me."
"In a fast-paced environment like I'm moving on a day-to-day basis, you can't underestimate that really quick return she's providing for the information that I get."
"I think keeping customers satisfied and happy goes a long way towards keeping customers. Period," says Bev. "They know they can count on me and the company itself. It's great they have a point of contact they can go to and feel confident."
"Even though we're a big corporation," notes Bev,"in the long run it's just people making it work."
Bev is just one example of the people and service that keeps customers coming back to Holland.
Experience Holland service for yourself. Schedule your next shipment by calling 1-866-465-5263 or go online to hollandregional.com.
|"I Am Holland"
Bev is a proud member of the 2012 "I Am Holland" award winning team.
The "I Am Holland" award recognizes employees who exemplify our core values:
--Integrity in all our relationships, inside and outside the company
--Respect for each individual
--Excellence in all areas of customer service
--Hard work and continuous improvement
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Highlighting how trucking affects our lives,
And the people who make it happen
According to the Bureau of Transportation Statistics, on a typical day in the United States about 32 million tons of goods valued at 25.2 billion dollars move via trucks on our nation's highways.
Here at Holland, we understand that at the core of those statistics are real, hardworking people--people who climb into a truck cab every day to keep America's gears turning. That's why we have created our new series "By way of the highway"--to honor the people who transport the goods we need to survive.
Twenty-four year Holland driver, Don Quist, starts his weeks travelling about 110 miles from Grand Rapids, MI to South Bend, IN, but what happens after that is never the same.
As an extra board driver, Don Quist finds himself travelling from South Bend to many different destinations as distant as St. Louis and Minneapolis. After a long stint of night hauls and motels, Don usually returns to his home in Cadillac, MI on Saturday for a brief weekend with his wife of nearly 44 years, Beth.
A schedule like that might get the better of most people, but Don has managed to not only weather it, but excel under the conditions.
Don has accumulated 2.8 million miles of accident-free driving over his 24 years with Holland, and is still counting. When asked how he maintains such a sterling record, Don said it was all about being aware of yourself and your surroundings.
"You have to figure that you're the professional driver, and you're supposed to know what to do and when to do it. So you need to be aware of your vehicle, and the others around you. Be patient, and stay alert. And that also means knowing when to take a break for rest or coffee."
In addition to his impressive mileage, Don was also recently named Michigan March Driver of the Month by the Michigan Trucking Association for the second time in his career. Don was recognized for the award at a special safety dinner held on February 14 in Lansing, MI where his safety achievements were given their dues.
Not only was Don recognized on the personal level that night, but his efforts were also integral in Holland's receipt of the "Great West Safety Award" for outstanding achievement in highway safety. As winners in the general commodities category, the Michigan team from Holland combined for 21 million miles of driving with the safest record in the region.
Don was grateful for the recognition, and the support of Team Holland: "I really appreciate the honor of representing Holland with the award. I know there are plenty of drivers with us who are worthy of such awards, and so I don't take it lightly. It's a very nice program they put in place to honor guys from all over the state."
Receiving the award brought Don back to when he was first named Michigan Driver of the Month ten years ago, and made him realize how time has flown--"Time goes fast when you enjoy your job. It's great to work for a company that's as well respected as Holland. They treat you well. It's a good bunch of people, and they take care of their equipment. Plus, we have some of the best drivers out there."
It's clear that Don is proud of, and likes what he does, but the appreciation goes both ways. Grand Rapids Dispatch Supervisor, Roger Groen, described Don as "the perfect example of an ideal employee. He has a good sense of humor, and is well liked by his fellow workers. But, once he gets his dispatch he is all work and prides himself in always being on time."
Roger speaks for all of us at Holland in saying that Don Quist is as good as they come. With a commitment to safety, service, and his fellow employees, Don isn't just the perfect example of an ideal employee--he's the definition.
Nearing 64, Don "Twister" Quist, as he's affectionately called, says that despite the accolades, his driving career is winding down. He says he's looking forward to spending more time with his wife, Beth, their three sons, and ten grandchildren . . . as well as seeing more NASCAR races, and catching a few extra Tigers' games.
And there's no doubt that he'll have earned it.
Hats off to Don for all his hard work, and for helping to make Holland great.
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Risk mitigation among supply chain trends for 2012
With significant disasters starting with flooding in Australia in 2010 leading up to the Japan earthquake and tsunami in March of last year and culminating with flooding in Thailand, supply chain risk must be on the top of manager's lists because of the billions of dollars at stake.
In 2012, this will be even more important as fuel pressures and challenges in the maritime and air cargo sectors start to play a role in risk. Read more.
U.S. exporters to spend more on Transpacific
Maritime fees on both the West and East coasts have plummeted this year--specifically in the bulk goods sector.
Although containerized freight continues to set records at various ports around the country, pricing pressure and an increase in fuel costs is going to keep maritime companies scrambling to increase yield.
This trend could increase the Asia/US/Europe trade lanes more significantly--and change certain U.S. distribution patterns and general freight flows. Find out more.
Global fuel cell supply chain will require major capital investment for growth
Trucking firms have started to experiment with LNG and CNG fuels as an alternative to diesel.
In order to make this feasible, a national infrastructure must be built to support that investment. The Natural Gas Highway is a linked set of 150 refueling stations being put into place by Clean Energy Fuels--and will subsequently receive significant support from other private enterprise.
With the first significant Class 8 trucks being put into use in the West, there should be an expansion of fuel cell usage in the heavyweight classes. Learn more.
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