News & Other Services
Protecting your precious cargo
This year's winter has been mild so far, but anyone who has lived in the region long enough knows that the potential for bad winter storms remains.
This past Thursday, Punxsutawney Phil caught sight of his shadow, and scurried back into his burrow--predicting six more weeks of winter. Though we don't expect you to put your trust in a groundhog, what you can put your trust in is Holland's 40 years of freeze-protection expertise.
Some carriers protect your cargo from the cold with a wink and a prayer, but we at Holland employ tried and true systems to keep your cold-sensitive cargo safe.
That's because we understand the real gravity of a damaged shipment.
Frozen cargo creates a domino effect of problems extending from your supply cycle--to your customers--to their customers--and onward. When dealing with the aggravation of a damaged delivery, filing a claim is merely the beginning.
And that's why we at Holland seek to stop that first domino from ever falling--by providing 99.9% damage-free service for your freezable shipments.
With the most next-day lanes in the region, you can be sure that your cargo will have limited exposure to the elements. And while in transit, our use of technically engineered, environmentally friendly CargoQuilts® ensure that your shipment remains above 32 degrees Fahrenheit for the duration of shipping.
Freeze-protected shipments are picked up five days a week, from Monday to Friday, to provide you with convenience and flexibility, and terminal warm rooms are available for all weekend stays.
Simply mark your bill of lading with "Protect from freezing," and we'll make sure your shipment arrives "headache free."
Also, don't forget to sign up for our automated email service alerts. Receive proactive notifications of possible service delays due to inclement weather in your region.
Keep your shipment warm with the reliable Freeze Protection provided by Holland!
Holland helps welcome home the troops
St. Louis, MO saw a crowd of about 100,000 people turn out Saturday, Jan. 28, during the nation's first big "Welcome Home the Heroes from Iraq" parade to salute men and women in the military.
Hundreds of veterans came from around the country to show their support. The St. Louis Holland team, honored parade participants, were also there saluting our veterans, along with the floats and marching bands.
Led by the efforts of professional Holland driver Roy Gillespie, the Holland team knew right away that they would be involved in this historic moment. Roy stated, "This was easy to organize--it really was a team effort. The whole Holland team pitched in."
A brand new Holland tractor manned by St. Louis city driver Michael Koeller travelled proudly down Market Street, stirring the crowd with its booming horn and numerous rippling flags. Every branch of the military was represented by a flag hanging proudly from the trailer.
The truck's parade presence was amplified by the Holland team--nearly 40 Holland employees and members from Teamsters Local Joint Council 13. Holland drivers subscribe to the mantra "America's needs are delivered by truck." They are proud of the way Holland service fulfills that role, but recognize the ultimate contribution to America's needs made by our troops. The team walked beside the rig the entire length of the parade, saluting veterans, showing their gratitude, and handing out 100 pounds of candy to children.
While waiting for the parade to begin, Michael opened the cab of the tractor to children of service members for some big rig discovery time, including these twin girls (see photo below) whose father (currently serving in Afghanistan) provided them with their hats.
Roy explains his passion to provide assistance to our troops simply, "I enjoy it. It's important that we support the service men and women that protect our country."
View a video of the parade and see our participation in action by moving the frame to the 8 minute mark.
At Holland, our dedication to service extends beyond our customers outward to our communities. The charitable efforts of Roy and his coworkers always find support.
Chris Gula, the St. Louis Holland Terminal Manager, explained that the Holland team has been a part of various service-based events--including relief work for Hurricane Katrina in 2005, and a biannual care package fundraiser for U.S. troops through the organization Operation Homefront.
"Team Holland participates in a variety of ways. We are always excited to help."
We at Holland Headlines say "hats off" to the U.S. troops and to the whole Holland team in St. Louis for proudly demonstrating commitment to community service.
Find out more about Operation Homefront at www.operationhomefront.net.
Delivering an exceptional customer experience
On any given weekend, 2012 "I Am Holland" award winning city driver Al Vollmer (South Bend, IN), can be found spending quality time with his large family--54 members strong and counting. "I'm always helping somebody or somebody is helping me," he says. "That's how my home was built in 1990--with the help of family."
His hard-working and conscientious qualities are equally evident throughout the work week with his Holland family. Al's actions--big and small--show he cares.
South Bend Terminal Manager Kurt Kopczynski says, "Al builds relationships with his customers to where they feel that, if they have something they need, they can always go to him."
Explains Al, "Most of my customers have my personal cell phone number. If they have a problem or question, they call me direct."
Gortrac, maker of roll-up doors for fire trucks and track for guiding the wires of scissor lifts and other applications, has Al's number.
With skids often big enough to take up half a trailer, the company may call Al to ask if he has room in his trailer. Exemplifying Holland's core values of integrity, respect, excellence, and continuous improvement, Al gets the job done.
One Saturday morning, the manufacturer alerted Al they were running out of material. "A much needed shipment was at our terminal," Al explains. Al met the shipper that Saturday, and Gortrac was able to keep its production up and running.
In another instance, Al received kudos from UFS Corporation, suppliers to the electrocoating industry.
One Friday last winter, when a snowstorm shut down the company's offices, UFS's Linda Hazelton called Holland dispatch to find out how quickly she could get a pickup for her expedited shipment. "She wanted to have it picked up early," Al recalls.
Once Al received the message, he was quick to make special arrangements. Linda met Al as he arrived. Within minutes the paperwork was done, and the freight was loaded. Linda was able to get home before the snowstorm got worse, secure in the knowledge that the water filtration system replacement parts would arrive in time for her customer. "Service like this is the reason Holland is my #1 carrier," says Linda.
Al is just one example of the people and service that keeps customers coming back to Holland.
Experience Holland service for yourself. Schedule your next shipment by calling 1-866-465-5263 or go online to hollandregional.com.
|"I Am Holland"
Al is a proud member of the 2012 "I Am Holland" award winning team.
The "I Am Holland" award recognizes employees who exemplify our core values:
--Integrity in all our relationships, inside and outside the company
--Respect for each individual
--Excellence in all areas of customer service
--Hard work and continuous improvement
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